As part of Synergy managed services, we offer real-time monitoring of all your key IT components. Each monitor is assigned a Service Level Agreement which stipulates fix times, failover contingency and escalation paths, ensuring that your critical systems are
appropriately covered, whatever the time.
Every system that users depend on is monitored 24 hours a day, from websites to CPU utilisation. If abnormalities are detected, our support team are notified immediately. In most instances this allows us to fix problems before they are identified at source. Our on-call Systems Engineers are able to act as soon as a priority alert is received, regardless of the time. This ensures that costly downtime is kept to an absolute minimum.
The Synergy portal provides on-line access to all your System Monitors, allowing you or your IT team to gain increased visibility of business systems, stresses and vulnerabilities. Trend analysis allows the identification of problem areas so as to enable a proactive approach to maintaining Systems performance.
The average UK SME will experience 2 hours downtime per week, with real-time monitoring, rapid response and superior Systems Design, this can be totally eliminated. Outsourcing this key aspect of IT service delivery should save you money.