Synergy offer several support solutions, from temporary cover to complete outsource. We can provide assistance during unforeseen illness or holiday coverage for smaller IT teams. Alternatively, we can provide a complete packaged solution for all your IT support requirements.
Our support tracking system enables us to build a support profile that fits your business, allowing you to define response times and service level guarantees. Premium support contracts include 24/7 system monitoring with a 1 hour out-of-hours response to high priority failures.
The Synergy helpdesk offers a cross-linked knowledgebase which allows our Support Engineers to quickly diagnose and repair faults. Online access to both support tasks and the knowledgebase is available to all clients. Additionally, all clients receive service reports detailing support statistics and systems availability, where appropriate.